Distinguishing Features of the Class: 

Employees in this class are responsible for performing repetitive and routine clerical and other basic office-related tasks, requiring the exercise of ordinary judgment.  Postitions in the class may require some physical effort.  There may be considerable contact with the general public.  Work is done under direct observation and review by an immediate supervisor.  The incumbent performs related work.

Full Performance Knowledge, Skills, Abilities, and Personal Characteristics:

Working knowledge of office terminology, procedures and equipment; working knowledge of business arithmetic and English; working knowledge of the operation of automatic duplicating or microfilming equipment, or of a telephone switchboard may be required for some positions in the class; ability to understand and follow oral and written directions; ability to establish and maintain good working relationships with others; ability to keep accurate records; tact and courtesy; clerical aptitude; accuracy.

Typical Work Activities:

• Prepares and maintains a variety of records, inventories, reports, registers and other office-related materials;
• Operates various office equipment such as typewriters, computers, adding machines, copiers, fax machines, etc;
• Opens, sorts, distributes, wraps, stamps and posts letters, packages and printed matter;
• Answers telephone, takes messages, makes appointments and places outgoing and long distance calls;
• Makes arithmetical computations;
• Collects and delivers mail to and from the mail room;
• Picks up and delivers interoffice material;
• Orders supplies and materials for the office;
• Assists the general public in understanding and completing various forms;
• May compile and maintain files, statistics and other information for programs and for reports;
• May collect fees and accounts for monies received;
• May serve as switchboard operator;